When it comes to maintaining a clean and professional facility, your janitorial service provider should be a partner you can count on. But if you’re starting to notice recurring issues or feel like you’re always chasing them down, it might be time to re-evaluate the relationship. Here are five telltale signs that your current provider isn’t cutting it, and what to look for in a better solution.
- Inconsistent Cleaning Standards
One day your office sparkles, the next it looks like no one showed up. If the quality of cleaning varies from day to day or room to room, that’s a major red flag. You shouldn’t have to wonder if the bathrooms were sanitized or if the break room floors were mopped. A reliable partner delivers consistent, high-quality results… every time. - Poor Communication
Are your emails and calls going unanswered? Do requests fall through the cracks? Lack of communication can create bigger problems down the line, especially when it comes to resolving issues or adjusting services to fit your evolving needs. A good janitorial partner stays proactive and keeps the lines of communication open. - Missed or Skipped Services
It might start small – an overflowing trash can here, a forgotten restroom there, but missed services can quickly add up. If your cleaning team is cutting corners or skipping scheduled tasks without explanation, it’s time to ask why. You deserve a provider that shows up, follows through, and takes pride in their work. - Hidden or Rising Costs
Are you constantly surprised by unexpected charges or creeping monthly costs? Transparency matters. If you can’t get a clear picture of what you’re paying for, or worse, you’re paying more and getting less, it may be time to explore other options. A trustworthy janitorial service will be upfront about pricing and scope from day one. - Your Team Is Noticing… and Complaining
When employees start mentioning dirty restrooms, overflowing bins, or unpleasant smells, it’s not just a cleanliness issue, it’s a morale issue. A poorly maintained facility impacts your team’s health, productivity, and perception of the workplace. If your janitorial provider isn’t supporting a clean, welcoming environment, it’s time to move on.
Make the Switch With Confidence
Switching providers may seem like a hassle, but staying with the wrong one costs more in the long run, both in money and credibility. At NSG, we make the transition seamless with a proactive onboarding process, clear communication, and consistently high standards.
Your facility deserves better. Let’s talk about how we can help.
