When it comes to keeping a facility running smoothly, it’s not just about mopping floors and emptying trash cans. A well-trained janitorial team is often your first line of defense against small issues that can turn into big problems.

But here’s the catch: not all crews are trained to notice (or report) what matters most.

At NSG, we believe janitorial services should go hand-in-hand with operational awareness. If your current provider isn’t flagging these five things, it might be time to reevaluate.

 

1. Security Concerns

Unlocked doors. Broken locks. Suspicious activity after hours.

Janitorial teams often work during quiet hours – and that means they’re uniquely positioned to notice when something doesn’t look right. But unless they’ve been trained to report these concerns (and know who to tell), valuable intel could go unshared.

 

2. Maintenance Red Flags

Leaky pipes. Flickering lights. Water stains on ceiling tiles.

A dripping faucet may not seem urgent, but it’s a red flag for bigger plumbing problems. Your cleaning crew should be your eyes and ears for facility issues, flagging maintenance concerns before they become repair bills.

 

3. Restocking Shortages

Running out of toilet paper or hand soap doesn’t just hurt your image – it disrupts your workplace.

A proactive janitorial team will alert you before supplies run low, not after your front desk hears about it from an annoyed visitor. NSG uses inventory tracking and automated alerts to stay ahead of restocking needs.

 

4. Pest Activity

Droppings, chew marks, and even subtle signs like greasy smudges near baseboards.

Pests don’t announce themselves with a parade. But they do leave clues – and your janitorial crew should know what to look for. Catching these signs early means faster, less expensive remediation.

 

5. Recurring Problem Areas

Overflowing trash in certain areas. Dirty grout in high-traffic restrooms.

If the same problems keep popping up, your team should be documenting patterns – not just reacting. Recurring issues deserve long-term solutions, not daily band-aids.

 

Do You Have the Right Crew?

If your current provider isn’t reporting these things – or worse, doesn’t have a process in place for doing so – you’re not getting full value out of your janitorial service.

At NSG, we train our crews to think like operators. That means smart reporting, proactive communication, and true partnership with your property management team. 

Want a team that sees what others miss? Let’s talk.