Client Profile
One of NSG’s clients, a prominent local hotel, that is part of a much larger brand and family of hotels, was facing several security challenges that impacted their operations, guest satisfaction, reviews and brand perception.
The Challenge
Before partnering with NSG, the hotel experienced several issues with their previous security provider:
- National Call Center: The hotel had no local point of contact, making it difficult to address security concerns promptly.
- Lack of Coverage: Frequent missed shifts and no-shows were common, with no immediate solution available.
- Disconnected Management: The hotel staff often struggled to get in touch with a manager or to see any on-site presence from a security manager or General Manager (GM).